Privacy Policy

Compost Junction LLC
Grand Junction, Colorado
Last Updated: August 4, 2025

Introduction

Compost Junction LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our compost collection services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Sign up for our compost collection services
Create an account on our website
Contact us for customer support
Subscribe to our communications

The personal information we may collect includes:

Contact Information: Name, email address, phone number, and service address
Account Information: Username, password, and account preferences
Service Details: Pickup schedule preferences, service history, and billing information
Communication Preferences: Email and SMS notification settings

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Device type and operating system
Pages visited and time spent on our site
Referring website information

How We Use Your Information

We use the information we collect to:

Service Delivery

Provide compost collection services at your specified address
Schedule and manage pickup appointments
Process payments and maintain billing records
Respond to customer service inquiries

Communications

Send email reminders about upcoming pickups, service changes, and account updates
Send SMS text message reminders for pickup schedules and service notifications
Provide important service announcements and updates
Send promotional communications about our services (with your consent)

Business Operations

Improve our website and services
Analyze usage patterns to enhance customer experience
Maintain accurate customer records
Comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Mobile information will not be shared with third parties for marketing/promotional purposes. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Email and SMS delivery services
Website hosting and maintenance
Customer relationship management

These providers are contractually obligated to protect your information and use it only for the specified services.

Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal process (subpoenas, court orders)
Government investigations
Protection of our rights and property
Emergency situations involving safety

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to the same privacy protections.

Communication Preferences

Email Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email
Service-related emails (pickup reminders, account notifications) are necessary for our service and cannot be opted out of while maintaining active service

SMS Communications

You can opt out of SMS messages by replying “STOP” to any text message
Standard message and data rates may apply
We will only send SMS messages with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure data transmission using encryption
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Employee training on privacy and security practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law

When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request copies of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Portability: Request transfer of your information
Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage
Improve website functionality

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notification to registered users
Including notification in our regular communications

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Compost Junction LLC
Email: support@compostjunction.com
Phone: (970) 549-9578
Grand Junction, Colorado

For privacy-related inquiries, please include “Privacy Policy” in the subject line of your communication.

This Privacy Policy is effective as of the date listed above and governs our collection and use of information from that date forward.